Colectivo Rewards & App

Updated 6/5/2025

Our new app is here!

To start off, download the new app and sign in using your email and create a new password.

If you were apart of our previous loyalty program, you'll need to re-enroll. This can be done at the register, instead of scanning, please enter in your phone number at the terminal! You can also re-enroll online by signing into this portal with the phone number associated with your app.

This is a big transition for all of us and we're sure there'll be questions. Please take a look at our FAQ below.

Frequently Asked Questions

App & Loyalty Changes

Why am I not earning points?
While we migrated most of your data. You will need to re-enroll to our loyalty program. You can do this by entering in your phone number at the register (Please avoid scanning your app for the time being). You can also ensure your enrollment by logging in to our Square Portal HERE.

My app tells me I have an invalid password when I try to login, what do I do?
Click sign in, do not enter a password, click forgot password.

When can I download the new app?
You'll be able to download the app as early as the evening of May 20th!

What are the app requirements?
Our app requires iOS 17—please refer to Apple's User Guide to see if you have the appropriate iPhone model.

How do I know if my app is up-to-date?
From your app, click the profile icon on the top left of your screen. You'll then be able to see your app version on the bottom left of your screen. We are currently on version 4.0.18 (Last Updated 5/27/2025)

My cash balance doesn't look as expected in the new app. What now?
Your cash balance is still on file! As of May 22, we are working through moving all of our gift card information from our former system. We are sorry for the delay! Please reach out to rewards@colectivocoffee.com for assistance in the meantime.

I am missing my points. Where are they?
Don't worry, we can find them! Give it 24 hours and then email rewards@colectivocoffee.com with the email address and/or phone number you used to log into the app.

Why do I have extra points? What happened to my birthday coffee bag?
We made changes to our birthday reward so some of your progress was converted into points! If you had qualified for the birthday bag, we converted that into a 200 point balance added to your account.

Will I see my purchase history in the new app?
No. While your account information, points balance and cash balance will transfer, your account history will not as we have changed systems.

Why can’t I use Apple Pay?
Go to your Account in the app and look at the bottom left of your screen to check your App Version. If you’re on version 4.0.11, please close out of the app. It will automatically update to version 4.0.12+ and Apple Pay functionality should be active.

This issue is persisting for some users. We are actively working on getting Apple Pay functionality resolved. Last Updated 5/23/2025

We are currently working on getting a fix deployed for reloads. Last Updated 5/27/2025

Do I need to make a new account or password?
While you do not need a new account, you will need to confirm your email address and enter a password to begin using the updated app. Download the updated app, enter your email address, and click the link we'll send you to establish your password. Once you log in and update all your information you can scan the app at the register or use your phone number to pay and earn points!

Where do I put my phone number?
Sign into your existing Colectivo Rewards account at rewards.colectivocoffee.com and go to "My Account" and "Edit Account Info"
You can also edit this information on the app!

Why do you need my phone number?
To link up your account with our new systems—your phone number will be the new primary identifier for your Colectivo Rewards account. This will give you a new way to sign into your account at our cafes, earn points more easily, and get faster status updates on your orders!

Will my phone number be used for marketing?
You will be able to opt in and out of marketing messages in your account settings whenever you want. Account messages will be required—such as clicking on a link to verify your account.

What changes are coming?
We've updated the app and rewards program! This means:   
  • More points. More perks.
  • Birthday Treats, Made Easier.
  • Fresh New Look.
  • Seamless Ordering.
  • Earn Rewards Faster.

    • When are these changes happening?
    May 21st!

    How can I access my account?
    You can either log in on the Colectivo Coffee app or you can visit rewards.colectivocoffee.com

    Am I losing my points?
    All of your points will stay with this transition! You will still have 12 months to use your points in our revised program.

    Is this a new rewards program?
    We’re continuing our rewards program with a few changes and upgrades!

    More questions? Don't hesitate to ask us at rewards@colectivocoffee.com!